Analyst Report

Forrester Total Economic Impact™ of Cisco Full-Stack Observability: 359% ROI over 3 years

Analyst Report

Forrester Total Economic Impact™ of Cisco Full-Stack Observability: 359% ROI over 3 years



Cisco commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment enterprises may realize by deploying Cisco Full-Stack Observability (FSO). This study focuses on four current Cisco FSO customers, all who experienced significant improvements with Cisco FSO. The report delves into the real dollar-valued benefits of integrating Cisco FSO and explores the long-term qualitative ROI as well. Download the study to discover Forrester’s aggregated TEI findings such as:

Key benefits:

  • 60% reduction in the average length of a major outage by year 3
  • 90% reduction in time spent on war-room triage and resolution
  • 65% cost savings from eliminating tool sprawl and maintenance
  • 30% increase in savings from internal resource efficiency and productivity
  • < 6 month payback

What our customers say in the report:

“As an observability platform for application performance management, it’s been an asset for us. It’s proving its value every day, every week, every month more and more. I think now and for the future of watching these applications, it’s a very important piece of the puzzle to keep [our systems] healthy.”
— Program manager, government administration

“War rooms and consolidations were common. Team A wasn't communicating with Team B, which was one of the main reasons we needed a command center. Without it, these silos and separate conversations would persist.​”
— VP, enterprise command center, financial services​

Get the report